This is a sample page.Refund, Return & Replacement Policy
Last updated: [26/12/2025]
Refunds
At Anime Build, we do not offer refunds.
All sales are final.
👉 Refunds are only applicable in the rare case where:
- A prepaid order has been placed, and
- The product is out of stock from our end after order confirmation.
In such cases, the refund will be processed to the original payment method.
Replacements
We offer replacements only in the following situations:
- You received a damaged product
- You received the wrong product
No replacements will be provided for reasons such as change of mind or dislike of the product.
Eligibility for Replacement
To be eligible for a replacement, ALL of the following conditions must be met:
- A clear, uncut and unedited unboxing video must be provided
- The video must start before opening the package
- The shipping label must be clearly visible in the video
📌 This video is mandatory to verify the issue.
Without this proof, we will not be able to process a replacement.
How to Request a Replacement?
Please contact our support team within 48 hours of receiving your package.
📞 Phone: +91 9707268782
📧 Email: support@animebuild.com
Include the following:
- Unboxing video
- Order number
- Brief description of the issue
⚠️ We reserve the right to accept or reject replacement requests if the above requirements are not met.
Accepted Payment Methods
We accept:
- Credit & Debit Cards
- UPI (Google Pay, PhonePe, etc.)
- Net Banking
🔐 All payments are safe and encrypted.
💳 Card details are not stored on our servers.
💰 All prices are listed in INR (₹).
Cash on Delivery (COD)
- we are working on COD orders but now its not available
Shipping Charges
- Free Shipping on all prepaid orders above ₹2000
- Standard Shipping: ₹69 on orders below ₹2000
Delivery Timeline
- Orders are shipped within 1–2 business days
- Delivery typically takes 5–10 business days
- Tracking details are shared via email & registered mobile number
📌 Delivery time may vary depending on courier partners and location.
Order Cancellation
- Orders can be canceled only before dispatch
- Once the order is shipped, cancellation is not possible
- For prepaid orders canceled before dispatch, refunds will be processed within 2–8 business days
To cancel, contact:
📧 support@animebuild.com
📞 +91 9707268782
Contact Us
For any queries related to refunds, replacements, shipping, or cancellation:
📧 Email: support@animebuild.com
📞 Phone: +91 9707268782
🌐 Website: https://animebuild.com
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.